ARCHITECT • BRIDGE • Migrate • Automate
Much more than an MSP
Managed service providers (MSP) deliver services and manage them. So does CBI Connect, but that’s where the similarities end. We provide an operational management layer on top of those services, which enables us to take responsibility for the security and compliance of those services. We do that by automating many of the control processes of those services and then monitoring them continuously.
Change is the norm
When it comes to your enterprise IT, change is the norm. From patching software to refreshing endpoints, everything requires change. That change needs to be managed and the mechanism for doing that is project management.
At CBI Connect we provide the project management that facilitates the changes you need to make to your enterprise IT platforms. The alternative? Asking your internal IT team to execute a project they may not have the experience to manage.
Project Management as part of enterprise IT management
We have systematized and codified change projects into a series of repeatable, predictable steps so as to manage your change projects most effectively. And we utilize very strict change management protocols which require peer review and business approval before any change can happen.
We have experience doing all those change project tasks most organizations don’t. That includes budgeting, planning, negotiating, tooling, vendor management, reporting, scope management, configuration management, installation, testing, documentation as well as enterprise architecture.
We have years of experience executing on change projects following a proven process to get it done on time and within budget. We’ve done hundreds of these projects successfully. We make sure it gets done right and we take accountability for it. And when the change project is done, we’re not finished.
Operations Management as part of enterprise IT management
After your change project completes successfully, we don’t abandon you. That’s when our real expertise, enterprise IT management, kicks in. We continue to manage your IT operations. The security, compliance and risk problems we solve on an ongoing basis lead to a more professionalized delivery of your enterprise services.
We use a combination of project management, operations management and even program management to transform your IT operations. In this way, your headaches become our headaches, which means you can stop worrying about your enterprise IT and focus on your core business instead.
Responsibility as part of enterprise IT management
With project management executed and operations management in place, CBI is now in position to take responsibility for the performance of your enterprise business platforms. How does that responsibility manifest itself? Here are a few ways:
Monitoring SLAs and optimizing performance
Ensuring policies and procedures meet the latest compliance requirements
Monitoring all security threats and responding in a timely manner
Performing a business impact analysis prior to making any changes
Conducting budget analysis to optimize your technology spend
Delivering monthly reports to give you the transparency you need
Our Promise to you
Transformed enterprise IT operations only make sense if it delivers business benefits. Those business benefits are our promise to you: 1) secure, compliant and available enterprise IT; 2) business agility; and 3) costs savings. How’s that for a promise?