ARCHITECT • BRIDGE • Migrate • Automate
Much more than an MSP
Managed service providers (MSP) deliver services and manage them. So does CBI Connect, but that’s where the similarities end. We provide a management layer on top of those services, which means we are responsible for the security and compliance of those services. We do that by automating many of the control processes of those services and then monitoring them continuously.
Change is the norm
When it comes to your technical operations, change is the norm. From patching your software to switching data centers, everything requires change. That change needs to be managed and the mechanism for doing that is project management.
At CBI Connect we provide the project management that facilitates the changes you want to make to your technical operations. The alternative is asking your internal IT team to execute a project they may not have the experience to manage.
Project Management
We have systematized change. We have codified change projects into a series of repeatable, predictable steps so as to manage your projects most effectively. And we utilize very strict change management protocols which require peer review and business approval before any change can happen.
We have experience doing all those change project tasks most organizations don’t. That includes budgeting, planning, negotiating, tooling, vendor management, reporting, scope management, configuration management, installation, testing, documentation as well as enterprise architecture.
We have years of experience executing on change projects following a proven process to get done on time and within budget. We’ve done hundreds of these projects successfully. We make sure it gets done right and take accountability for it. And when the project’s done, we’re not finished.
Operations Management
After your change project completes successfully, we don’t abandon you. That’s when our real expertise, technical operations management, kicks in. We continue to manage your technical operations. Security, compliance and risk are problems we solve on an ongoing basis leading to a more professionalized delivery of your technology platforms.
We use a combination of project management, operations management and even program management to transform your technical operations. In this way, your headaches become our headaches, which means you can stop worrying about your technical operations and focus on your core business instead.